Award winning bespoke home remodelling, by our family craftsmen

 

RMR Homes GDPR Compliance

GDPR Privacy Statement

RMR Homes collects email addresses and other personal contact information in order to respond to your queries, keep in touch for the duration of a project, and to check that all remains well after a project has been completed. We may also occasionally send you news about RMR homes with information we think may be of interest to you. You can review, amend or ask to have this information deleted by emailing info@rmrhomes.co.uk. Your personal information will not be passed onto any third parties. We will do our upmost to keep your email address private and will only use your email address to communicate in relation to a project or to update you with information about RMR Homes.

GDPR Policy

We take Data protection and client confidentiality very seriously at RMR Homes and as such have strict procedures in place to comply with legislation.

What we know about you

This is what we know about you if you filled out a website enquiry form or contacted our office with an enquiry: Your name, telephone number, email address and nature of your enquiry.

This is what we may know about you if you’ve been a customer of ours: Your name, email address, mobile telephone number, home telephone number, home address, project address.

How we store your information

We keep your information in an excel spreadsheet on our company sharepoint system. This is held in a secure way on Microsoft Office 365 servers.

It is also contained within Mailchimp email list and may be contained on Hubspot a CRM system we use to track our conversations with customers. Mailchimp and Hubspot comply with GDPR legislation and provide a secure way of storing the personal information you have given us.

We also retain paper copies for customers along with all the details of the project, stored securely at our office.

What we use your information for

We like to keep in touch and so use your email to send you news about RMR Homes and any offers we think you may be interested in.

We share your information with our marketing agency, who have ensured that they are compliant with the GDPR regulation. They only process your data on our behalf and will not contact you for any other purpose than letting you know about RMR Homes news.

How long we hold your information for

We will hold the information you have given us until you request that you no longer wish to hear from us.

If you have been a customer of ours we will hold the information relating to a project we have run on your behalf for up to eleven years. This is because we offer a 10 year guarantee on our work and we can refer back to your project in the highly unlikely scenario that you need to contact us to rectify something after the project finishes. We will always ask your explicit consent to be added to our email list.

What happens in the event of a data breach?

If there is a breach of the secure systems that hold your data then RMR Homes will notify the Information Commissioners Office (ICO) and you within 30 days of discovering the breech. (In practice we will endeavour to do it immediately).

You don’t want to hear from us anymore?

We’ll be sad to see you go, but no problem. Email us at info@rmrhomes.co.uk with your full name and with the email address you want to remove and request to be removed from our database. We will delete our electronic files, destroy any paper records we have and remove you from our email list.